AUTOMOTIVE

A series of global trends have led to unprecedented innovation in the automotive industry. The automobile is the preeminent consumer product of the industrial revolution and is facing what may be its greatest moment of consumer change. This change is part of a digitally enabled convergence of accelerating technological, social and industry forces that is about to trigger an explosion of innovation in global transportation.

Connectivity and digitization are the most important trends which could influence the global automobile industry. Consumers want more connectivity, are focused on active safety and ease of use, and are increasingly using digital sources in making their purchase decisions. Meeting these demands is a particular challenge for an industry that throughout its existence has been focused on creating hardware products rather than delivering software solutions.

Deliver impactful customer experiences and forge long-lasting relationships with CRM Solutions.

Customer Relationship Management (CRM) provides the technology to support your customer management strategy. 

CRM helps your sales, marketing, support, and service teams with a single view to ensure that customers have a consistent experience with your organization no matter where, how, or when they interact. 

One crucial CRM aspect is to analyze, understand, and utilize current trends to strengthen the relationship using technology with your customers. 

RAID MAC partners with SAP, Oracle, and Microsoft to provide innovative CRM solutions that improve customer experience through process transformation. Our offerings on Oracle extend across Sales Cloud, Service Cloud, Marketing Cloud, Platform Application Development, and Cloud Integration. 

We also partner with Microsoft to provide end-to-end Microsoft Dynamics CRM services, including advisory, implementation, and maintenance. RAID MAC’s services enable multi-channel customer connects, enhance your customer loyalty, and help you achieve new levels of profitability.

RAID MAC CRM Service Offerings

RAID MAC CRM practice has strengthened the implementation capabilities; end-to-end management consulting and system integration expertise coupled with a robust, on-site and off-shore delivery model and standard quality management processes. 

Consulting 

Implementation 

Customization & Integration 

Upgrade Services 

QA and Testing Services 

Support and Maintenance.

With the help of CRM services, our customers achieve clear customer insights, integrated system architecture, increased sales performance, efficient service processes, reduced IT infrastructure spend, reduced costs for sales, and service. 

RAID MAC services include cloud, mobile, social media, master data management, and real-time analytics services and components.